.png){kind=small}
Answers to the Most Frequently Asked Questions
You might have questions about renting with us, the property or even the surrounding area. This section will help guide you toward understanding. However, if you still have questions, don't hesitate to contact us.
FAQs
Here's what you need to know
01
Booking and Reservations
How do I book this vacation rental? 1. Contact us with your availability and we’ll get back with you to make arrangements. What is the cancellation policy? 1. Flexible Cancellation Policy: Consider offering a flexible cancellation policy that allows guests to cancel for a full refund within a certain timeframe before check-in. For example, a full refund if canceled at least 30 days before arrival. 2. Moderate Cancellation Policy: This might involve a moderate refund for cancellations made a few weeks before check-in, with a percentage refund decreasing as the check-in date approaches. 3. Strict Cancellation Policy: Some property owners opt for a stricter policy, providing a partial refund or no refund at all for cancellations made within a short period before check-in. 4. Customized Policies: Consider the unique circumstances of your property and the local market. For instance, if your property is in an area with a high demand for long-term rentals, you might have more flexibility in offering lenient cancellation terms. 5. Security Deposits: Clearly outline whether a security deposit is refundable and under what conditions. This can help protect property owners from potential damages caused by guests. 6. Force Majeure or Unforeseen Circumstances: Include a clause addressing unexpected events like natural disasters, pandemics, or other circumstances beyond the guest's or property owner's control. Specify the conditions under which refunds or credits might be considered in such cases. 7. Communication: Clearly communicate the cancellation policy at the time of booking and ensure that guests are aware of the terms. This transparency can help manage expectations and reduce disputes. Are there any additional fees or taxes? 1. This is where additional fees would be discussed.
Accommodations
What amenities are included in the rental? 1. You will access to the entire house and grounds. 2. Offering onsite laundry, dishwasher, iron, jetting master tub, hair dryer, curling iron, fully appliance kitchen, amply dishes and glassware, BBQ, all games indoor and outdoor, fir pit, office spaces, stocked coffee/breakfast bar, plenty of private outdoor driveway to store your gear and rigs. Is Wi-Fi available? 1. Yes. We have super-fast, super-reliable Wi-Fi How many people does the rental accommodate? 1. The home sleeps 6
03
Location and Transportation
How far is the vacation rental from local attractions? 1. We are centrally located in just the perfect spot so you can access all that the area has to offer – Directly across from the Rogue River, 2 minutes to walkable beaches, fishing, hiking, kayaking, not to mention restaurants, shopping (we have great thrift stores in town!), the Gold Beach marina etc. – you get the picture. The Rogue River Game House is private yet in town – a combination you will surely appreciate. 2. We are within walking distance, 5-10 minutes or just 25 minutes from Is public transportation accessible? 1. You will need a vehicle to get around. There is really no public transportation along the coast. Are there parking facilities? 1. Our driveway is very large and can accommodate vehicles for 6 guests (generally 3 cars) plus room for boats, trailers, RVs and more but nothing over 27' - the drive is too steep.
04
Check-In and Check-Out
What time is check-in/check-out? 1. Check in is at 2pm – Check out is at 12pm Is early check-in or late check-out possible? 1. You can arrive whenever you need. You will be self-checking in. How do I get the keys? 1. There is a code to enter the house that you will receive upon booking confirmation.
05
Safety and Security
What should I do in case of an emergency? 1. Call 911 is you have an emergency but you will also be given contact information for local assist. Is the neighborhood safe? 1. The crime rate is very low here and you should feel complete safe on the property.
06
Payment and Refund Policies
What payment methods are accepted? 1. We use Paypal for all transaction. When is the payment due? 1. Payment is due upon booking. How do I get a refund if needed? 1. Should a refund be needed, it will be issued back to the credit card in you used within 30 days.
FAQs
Here's what you need to know
07
House Rules
What are the house rules? 1. The house rules are simple – have fun but be respectful. Basically it goes like this – if you break it you buy it; we’d prefer if you didn’t take our furnishings or decor home with you; check with us if you want to have guests for the day beyond the 6 person limit; and the neighbors are not close but if you are too loud they will here you so just be mindful of that although there is not a noise curfew. 2. You will receive a full list of house rules after booking. Is smoking allowed? 1. Smoking is permitted OUTDOORS ONLY (some of us have allergies). Are pets allowed? 1. We are happy to host your pets too but an additional fee of $200 per pet will be added for incidentals.
08
Internet and Entertainment
Is there cable TV or streaming services? 1. We boast a 65” Smart TV with cable, many sport chanels and access to all your favorite streaming services. How reliable is the internet connection? 1. We offer fast, reliable highspeed internet. You can work easily from here. Are there any entertainment options in the property? 1. The Rogue River Game House offers play of all kinds including: Horseshoes, Yardzee, a Poker Table with cards and chips, Ring Toss, as well as Giant Connect Four, Wingspan, Apples to Apples, Checkers, Chess, Puzzles, Crosswords and so much more!
09
Maintenance and Support
What do I do if something breaks during my stay? 1. You will be provided with a list of people to contact (including ourselves) in case of various scenarios when you book. Rest assured we have a team standing by to help with any need.
10
Accessibility
Is the property wheelchair accessible? 1. The property is wheelchair accessible. It’s a ranch style home. Enter from the garage to avoid any stairs. Are there stairs or an elevator? 1. There are only 3 steps to get into the front door. There are also stairs leading from the patio to the grounds. However, enter and exit from the garage to avoid all stairs but still have access to everything. How accessible is the surrounding area? 1. You will be able to walk the extensive grounds but the entire surrounding area is one big playground. You have access to it all.
11
Cleaning and Linens
How often is the property cleaned? 1. The property is cleaned upon guests leaving and is tidy before guests arrive. Because this is a month-long rental, you can request to have it cleaned during your stay at an additional fee. Are linens and towels provided? 1. You will have all the towels and linens you need. Is there a cleaning fee? 1. The cleaning fee is covered in the booking fee.
12
Local Recommendations
Can you recommend local restaurants and attractions? 1. Here is some food you might enjoy: .Bridgeview Grille .Port Hole Café .The Landing North .Barnacle Bistro .Spinners Fine Seafood .There are many more as well What activities are available in the area? 1. There is no shortage of activities here – Fishing, Hiking, Biking, Kayaking, Boating, Surfing, Beach Combing, Clamming, Whale Watching, Bird Watching, Sailing, Rafting, Backpacking – you name it! . Are there grocery stores nearby? 1. There are two very well stocked grocery stores not 5 minutes from the property.
